TERMS & CONDITIONS TERMS OF SERVICE

Terms & Conditions

TERMS OF SERVICE

Article 1 - Definitions

In these Terms and Conditions, the following terms shall have the following meanings:
a) Entrepreneur: Saluda London, established in London, the United Kingdom.
b) Consumer: the natural person who does not act for purposes related to his commercial, trade, craft, or professional activities.

Article 2 - Identity of the entrepreneur

Business name: Saluda London
Address: schiermonnikoog 60 1967GB Heemskerk, The Netherlands
E-mail: saluda-london.com@saluda-london.com
Telephone number: +31620094057

Article 3 - Applicability

These general conditions apply to every offer from the Entrepreneur and to every distance contract concluded between the Entrepreneur and the Consumer.

Article 4 - The offer

If an offer is of limited duration or if certain conditions apply, this will be explicitly stated in the offer.

Article 5 - The agreement

The agreement comes into effect at the moment the Consumer accepts the offer and meets the corresponding conditions.

Article 6 - Right of withdrawal

Consumers have the right to cancel an agreement relating to the purchase of a product within a minimum of 14 days without providing any reasons. This period begins the day after the consumer receives the product. During this time, the consumer may return the product and receive a full refund of the purchase price and standard shipping costs.

To facilitate quicker resolution of your request, we offer the option to cancel your order within 30 minutes of placing it. Cancellations made within this timeframe will be processed in full, and no charges will apply.

If you wish to cancel your order after the initial 30-minute window, you may still return the product within the statutory 14-day cooling-off period. Please note that return shipping costs are the responsibility of the consumer, unless otherwise agreed. A refund of the purchase price will be issued once we have received and inspected the returned product.

Article 7 – Costs in the event of withdrawal

If the Consumer exercises his right of withdrawal, he will only pay the costs of returning the goods at most. If the Consumer has already made a payment, the Entrepreneur shall refund these costs as soon as possible but no later than 14 days after cancellation.

Article 8 - The price

Price increases within three months of the conclusion of the contract are permitted only if required by law or regulation.

Price increases within three months of the award of the contract are only permitted if the contractor has agreed to them and:

- they are due to statutory provisions or regulations, or
- the Consumer has the right to terminate the contract on the date on which the price increase takes effect.

All prices may contain typographical and printing errors. We do not accept any liability for the consequences of typographical errors. In the event of typographical errors, the trader is not obliged to supply the product at the wrong price.

Article 9 - Conformity and guarantee

The Entrepreneur guarantees that the products and/or services comply with the agreement, with the specifications listed in the offer, with reasonable requirements of usability and/or reliability, and with the existing statutory provisions and/or government regulations on the day the agreement was concluded.

Article 10 - Delivery and execution

The Entrepreneur will take the utmost care when receiving and carrying out orders for products and when assessing requests for the provision of services.

Article 11 – Duration transactions: duration, termination, and extension

The Consumer may terminate agreements for indefinite periods, which extend to the regular delivery of products (including electricity) or services, at any time subject to the termination rules agreed for that purpose.

Article 12 – Payment

Payment must be made within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In case of an agreement to provide a service, this period commences on the day that the Consumer receives confirmation of the contract.

Article 13 – Complaints procedure

Complaints about the implementation of the agreement must be submitted fully and clearly described to the Entrepreneur within 7 days after the Consumer has discovered the defects.

Article 14 – Disputes

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions.

Article 15 – SMS marketing

The Consumer can revoke consent to receiving SMS messages with as little effort as was put into giving that consent. The Entrepreneur shall provide proof that consent has been given. Revocation of consent must be just as easy as giving consent.